PRIVACY POLICY

Effective: May 10, 2026

At AgentOnOne, we respect your privacy and are committed to protecting the personal data of our Clients and their end-users. This Privacy Policy explains how we collect, use, and safeguard information when you use our AI agents and services.

 

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to an individual (“Personal Data”).

  • Client Data: Information you provide when signing up, such as your name, business email, billing address, and payment information (processed by Lemon Squeezy).

  • Interaction Data: Transcripts, logs, and audio recordings of conversations between our AI agents and your customers.

  • Technical Data: IP addresses, browser types, and usage patterns when accessing our website or dashboard.

 

2. How We Use Information

We use the collected data to:

  • Operate the Service: Powering the AI’s ability to answer questions and book appointments.

  • Improve the AI: Analyzing transcripts to refine the AI’s “logic trees” and accuracy (we do not sell this data to third parties).

  • Communication: Sending you project updates, invoices, and service-related alerts.

  • Compliance: Meeting legal obligations and preventing fraudulent activity.

 

3. AI Processing and Voice Data

By using our Tier 3 (Voice) services, you acknowledge that:

  • Audio Processing: Our system converts voice to text (STT) and text to voice (TTS).

  • Biometric Note: We do not use voice data to identify specific individuals (biometric identification), but rather to facilitate natural conversation.

  • Sub-Processors: We utilize industry-leading AI models (e.g., OpenAI, Vapi, ElevenLabs). These partners are strictly chosen for their high standards of data security and compliance.

 

4. Data Sharing and Disclosure

We do not sell your data. We only share data with:

  • Service Providers: Companies that help us provide our service (hosting, payment processing, AI infrastructure).

  • Legal Authorities: If required by law, such as a subpoena or court order.

  • Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new owner under the same privacy protections.

 

5. International Data Transfers

AgentOnOne is a global company. Information may be transferred to, and maintained on, computers located outside of your state or country.

  • For US Clients: Your data may be processed in the United States or other global regions where our AI infrastructure resides. By using our service, you consent to these transfers.

 

6. Data Security

We implement robust technical and organizational measures to protect your data, including encryption at rest and in transit. However, no method of transmission over the internet is 100% secure.

 

7. Your Rights (CCPA/GDPR)

Depending on your location, you may have the right to:

  • Access: Request a copy of the data we hold about you.

  • Deletion: Request that we delete your personal data.

  • Opt-Out: Stop the processing of your data for certain purposes. To exercise these rights, contact us at support@agentonone.com.

 

8. Changes to This Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.